LAW 679 OF 2001
In compliance with current laws Our commitment is No to child sex tourism and other forms of sexual exploitation and violence. Law 679 of 2001 Article 16.TRAVEL CENTER GROUP S.A.S. It is committed to the code of conduct that orders the protection of minors from all forms of exploitation, pornography and sexual violence as established in Article 18 Law 679 of 2001. CLAUSE OF LIABILITY ON DECREE 2438 OF 2010:
IMPORTANCE OF MEDICAL ASSISTANCE
TRAVEL CENTER GROUP SAS according to Article 1, numerals 1 and 11 of Decree 2438 of July 2010 is obliged to inform and provide necessary advice to make your trip as pleasant and safe as possible. Therefore it is important that in case If you need Comprehensive Assistance while away from home, it is legal and is valid throughout your trip. If you are signing this document, you record that you have been informed of the general conditions of the travel assistance contract and exempt us from any responsibility for the location and compensation due to lost luggage, medical assistance, medications, laboratory tests , radiographs, hospitalization, surgeries, transfers in case of emergency due to illness or emergency, transfer of a relative if necessary, payment of difference in air fare, due to medical disability or death of a relative, assistance in case of loss of tickets or documents and everything that the assistance card can cover.
TREATMENT OF PERSONAL DATA
TRAVEL CENTER GROUP SAS, recognizing the constitutional right that people have to know, update, rectify the information that has been collected about them, in databases, files, and other rights, freedoms and constitutional guarantees, enshrined in the Political Constitution in this regard, as well as the right to information enshrined in Article 20 of the same regulations, informs the owners of personal data that are processed by any means in the agency, this Information Processing Policy, in compliance of Law 1581 of 2012 and Decree 1377 of 2013.
LEGAL FRAMEWORK
Law 1581 of 2012 General Regime for Data Protection, which dictates general provisions for the Protection of Personal Data and regulatory Decree 1377 of 2013, which partially regulates Law 1581 of 2012, are the regulations that within of the legal system regulate aspects related to the authorization of the owner of the information for the treatment of their personal data, the Policies of Treatment of those responsible and in charge, the exercise of the rights of the Holders of the information, the transfers of personal data and the responsibility demonstrated against the processing of personal data.
OBJECT
The main purpose of this document is to inform the Holders of the Personal Data of the Agency, and in general all the people who have provided or who in the future provide their personal data to the Agency, the policy of the Treatment of the Information and Personal Data of the Agency, and the rights that assist them, such as Habeas Data, among others, and also, the mechanisms provided by the Agency to effectively enforce the rights, in order to protect the information by they provided by any means and in any of its forms of storage, whether virtual, telephone or face-to-face and that is recorded in the company's database. This document is aimed at protecting and guaranteeing everything related to the processing of Personal Data, freedoms and fundamental rights, which all owners of personal data of the Agency have.
DEFINITIONS
1. Authorization: It is the prior, express and informed consent of the Holder to carry out the Processing of Personal Data.
2. Database: It is the organized set of personal data that is the object of Treatment.
3. Personal Data: refers to any information linked or that may be associated with one or more specific or determinable natural persons.
4. Public Data: It is the Personal data defined in such way by the mandates of the law or the Political Constitution and that are not semi-private, private or sensitive. They are Public among others, the data related to the civil status of people, their profession or trade, their status as merchant or Public servant and those that can be obtained without any reservation. By their nature, public data can be contained, among others, in public records, public documents, gazettes and official newsletters.
5. Sensitive Data: It is the personal data that affects the privacy of the Holder or whose improper use can generate discrimination, such as those related to racial or ethnic origin, political orientation, religious beliefs, union membership, or other social organization , as well as those related to health, sexual life and biometric data.
6. Responsible for the processing: it is the natural or legal person, public or private, that by itself or in association with others, decides on the basis of data and / or data processing. For the purposes of this policy, the Agency will be responsible for the processing.
7. Responsible for the treatment: It is the natural or legal person, public or private, that by itself or in association with others, performs the Processing of Personal Data on behalf of the Responsible for the Treatment. For the purposes of this policy, the Agency will be responsible for the Treatment.
8. Holder: Natural person, whose personal data are subject to Treatment. For the purposes of this Policy, the Clients, suppliers, employees, service providers, and in general, any natural person, who directly or indirectly have a relationship with the Agency and of which information is available.
9. Treatment of Personal Data: In any operation and systematic procedure, electronic or not that allows the collection, conservation, ordering, storage, modification, relationship, use, circulation, evaluation, blocking, destruction, and in general, the processing of Data Personal, as well as its transfer to third parties, through communications, inquiries, interconnections, data messages.
10 Transfer: It is the Treatment of personal data that implies the communication of the same, inside and outside the national territory, when it is intended to carry out a Treatment by the Manager on behalf of the Responsible. TRAVEL CENTER GROUP SAS, Address: CALLE 9 No 46-69 OFFICE 201, PHONE 57 3100982 E-MAIL: info@travelcenter.com.co.
11 Transmission: It is the activity of Personal Data Processing through which they are communicated, internally or with third parties, inside or outside the Republic of Colombia, when said communication is intended to carry out any Treatment activity by the recipient of the Personal Data
PRINCIPLES
1. Principle of Legality: The treatment referred to in Law 1581 of 2012 is a regulated activity, which must be subject to what is established therein, Decree 1377 of 2013 and the other regulations that develop, modify or add it.
2. Principle of Purpose: The treatment must obey a legitimate purpose in accordance with the Constitution and the Law, which must be informed to the Holder.
3. Principle of Freedom: The treatment can only be exercised with the prior, express and informed consent of the Holder. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that reveals consent.
4. Principle of truthfulness or quality: The information subject to Treatment must be truthful, complete, accurate, updated, verifiable and understandable. The processing of partial, incomplete, fractional or error-inducing data is prohibited.
5. Principle of Transparency: In the Treatment, the right of the Holder to obtain from the Agency at any time and without restrictions, information about the existence of data concerning him must be guaranteed.
6. Principle of Access and Restricted Circulation: The processing is subject to the limits that derive from the nature of personal data, the provisions of the law and the Constitution.
7. Security Principle: The information subject to treatment by the Agency, should be handled with the technical, human and administrative measures that are necessary to grant security to the records avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access .
8. Principle of Confidentiality: All persons involved in the Processing of Personal Data that do not have the nature of public, are required to guarantee the reservation of information, even after the end of their relationship with any of the tasks included in the Treatment being able to only provide or communicate personal data when it corresponds to the development of the activities authorized in the law and in the terms thereof.
TREATMENT AND PURPOSES OF INFORMATION PROCESSING
The treatment of the information and personal data of the Holders that the Agency manages, will be done in accordance with the postulates of the Political Constitution of Colombia and the guidelines set forth by the regulations to the case. Likewise, it will be strictly subject to the purposes described by the corporate purpose of the Agency, and specifically to:
1. The support of the contractual relationship, where appropriate, established by TRAVEL CENTER GROUP SAS.
2. The provision of services related to the products and services offered in which the User decides to subscribe, register or use.
3. The performance of all activities related to the service or product will be included in a list of emails for sending monthly promotions.
4. Communicate about changes in promotions that have been offered.
5. Processing of your requests, activity management, clarifications, research and marketing statistics.
6. Marketing and sale of our products and services.
7. Notify you about new services, promotions or products that are related to those already acquired.
8. The performance of any complementary activity for the provision of the service.
9. Develop studies or programs that are necessary.
10. To refine security filters and business rules in business transactions, confirm, process such transactions with your financial entity, with service providers and with yourself.
11. Perform periodic evaluations of our products and services in order to improve their quality.
12. Evaluate the quality of the service we provide, and in general, to fulfill the obligations acquired with you.
13. The sending of technical, operational and commercial information about products and services offered by the Agency, its associates or suppliers, currently and in the future.
14. The request for satisfaction surveys, which you are not obliged to answer.
15. Fulfill the other purposes that allow the development of the activities, functions and operations included in the corporate purpose of the Agency and those granted by Law. TRAVEL CENTER GROUP SAS, Calle 9 No. 46-69 Office 201 Tel 3100982 3173645756 e-mail: info@travelcenter.com.co.
RIGHTS OF THE PERSONAL DATA HOLDER
1. Know, update, rectify your personal data in front of the Agency. This right may be exercised, among others, against partial, inaccurate, incomplete, fractional, error-inducing data, or those whose treatment is expressly prohibited or has not been authorized.
2. Request proof of the authorization granted to the Agency, except when expressly excepted as a requirement for the Treatment, in accordance with the provisions of Article 10 of Law 1581 of 2012 and the other regulations that modify, add or complement it.
3. Be informed by the Agency, upon request, regarding the use it has given to your personal data.
4. File complaints with the Superintendence of Industry and Commerce for violations of the provisions of Law 1581 of 2012 and the other regulations that modify, add or complement it.
5. Revoke the authorization and / or request the deletion of the data when the Constitutional and legal principles, rights and guarantees are not respected in the Treatment. The revocation and / or deletion will proceed when the Superintendence of Industry and Commerce has determined that in the Treatment the Responsible or responsible has incurred in conduct contrary to Law 1581 of 2012 and the Constitution.
6. Request free access to your personal data that has been subject to Treatment.
RESPONSIBLE BEFORE PETITIONS CONSULTATIONS AND CLAIMS
The Agency as responsible for the Processing of Personal Data, has delegated directly to its Administrative Department, as responsible for attending and managing the procedures corresponding to requests, queries, complaints and / or claims presented by the Holders classified as Clients and those belonging to databases that have been acquired, purchased or built by the Agency. The Administrative Department of the Agency will always act in accordance with the Policy and the law. TRAVEL CENTER GROUP S.A.S. Address: Calle 9 No. 46-69 Office 201. Telephone: 3100982 info@travelcenter.com.co www.travelcenter.com.co
PROCEDURE FOR THE EXERCISE OF THE RIGHTS OF THE HOLDER
Queries or complaints to know, update, rectify, delete the data, and / or revoke the authorization must be submitted by the Holder of the information, assignees, the representative and / or proxy, the representatives of underage Holders, and by who has stipulated in favor of another or for another. In view of the foregoing, the Agency reserves the right to verify the identity of the petitioner through the means that exist for it. The Agency will make available to the Holder or whoever makes his time the following email: info @ travelcenter. com.co exclusively to file the query and / or the claim that is intended to be brought before the Person Responsible for the Treatment of Personal information and data. Through this service channel, the Agency will keep proof of the query and its response. Inquiries: The Holders or those who are legally authorized may consult the personal information of the Holder that rests in any database, whether from the public and private sector. The Agency must provide to them all the information contained in the individual Registry or that is linked to the identification of the Holder. The consultation will be formulated by the means authorized by the Agency, described above, as long as proof of this can be maintained. If the consultation is presented by who is legally authorized to do so, the Marketing Department, and / or the Administrative Department depending on the The holder in question shall attend it within the Term of Ten (10) business days, counted from the date of receipt thereof. If it is not possible to attend the query within said term, the interested party must be informed, stating the reasons for the delay and indicating the date on which the consultation will be attended, which in no case may exceed five (5) business days following the expiration of the first term. For this, the same means that were used by the Holder will be used to present his query. The provisions contained in the special laws or regulations issued by the National Government may establish lower terms, taking into account the nature of the personal data. Claims: The holder or who is legally authorized, who considers that the information contained in a database must be subject to correction, update or deletion, or when the alleged breach of any of the duties contained in Law 1581 of 2012 is notified, may present a claim before the Agency TRAVEL CENTER GROUP Calle 9 No.46-69 office 201 Telephone 3100982-3173645756 info@travelcenter.com.co With the presentation of the claim before the means enabled for it, the identification data of the Holder must be included, the description of the facts that give rise to the claim, what is intended with the presentation of the claim, the address and the documents that are intended to be enforced. If the claim is incomplete, the interested party will be required within five (05) days after the receipt of the claim in order to correct the failures. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that he has given up the claim. In the event that the person receiving the claim is not competent to resolve it, they will transfer it to the appropriate party within a maximum period of two (2) business days and inform the interested party of the situation.
Once the complete claim is received, a legend that says: "Claim in Process" and the reason for it will be included in the database, in observations. This legend should remain until the problem has been decided. The maximum term to handle the claim will be fifteen (15) business days from the next day to the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first finished. For this, the same means that were used by the Holder will be used to present his query. Procedure Requirement. The holder or who is legally authorized may file a complaint with the Superintendence of Industry and Commerce, once the consultation or claim process has been exhausted before the Agency. VALIDITY. This policy was modified and published on the websites of TRAVEL CENTER GROUP SAS., On December 30, 2016 and is effective as of the date of publication. The Personal Data that is stored, used or transmitted in the Agency Database, will be kept in it, for as long as necessary, according to the needs for which they were created.
SUSTAINABLE TOURISM
TRAVEL CENTER GROUP SAS is committed to compliance with Resolution 148 of 2015 on Sustainable Tourism:
When planning your trip choose those suppliers that offer guarantees of quality and respect for human rights and the environment.
Use natural resources, such as water, energy in moderation. Remember that they are limited goods.
Try to minimize the generation of waste. They are a source of contamination. Refrain or limit the use of plastic bags as much as possible.
When you have to dispose of a waste, do it in the cleanest way that your destination provides.
In a natural space, try that the only footprint you leave behind is that of your footwear.
If you visit sensitive ecosystems, such as coral or jungle reefs, learn how to do it to cause the least possible impact and not degrade them.
When buying gifts and souvenirs look for products that are an expression of local culture. It will favor the economy of the peoples that host it and cultural diversity.
Do not acquire flora and fauna protected by the International Trade Agreement for Endangered Species of Wild Fauna and Flora (CITES), or products derived from such species. It is a crime and contributes to its extinction.
At your destination enjoy knowing the culture, customs, gastronomy and traditions of local populations.
Respect them and approach them, they have a lot to tell. Try to contribute with your presence to the development of responsible and sustainable tourism, building a solidarity and healthier planet with your trip.
+57 (2) 891 2723
